Ticketing Workspace
Capture customer tickets, configure workflows, and route for internal approvals or customer responses.
Saved templates
Common responses and workflows for service requests.
Reuse presets for response bundles, SLAs, and checklists to speed up ticket handling.
Manage templatesApprovals & sharing
Send ticket updates to customers or route internally before release.
Track status, revisions, and customer views. Export PDFs or send links with expiry.
View approvals